Shopping & Order Information

• Where is my order?

• You may check the status of your order at any time by viewing the Order History section of My Account. You will also receive e-mail updates about your order status at the address you provided during checkout. If you do not have an account you may enter your order number and zip code to check for tracking updates. If you need further assistance tracking your order please contact a Customer Service Associate by calling 1-800-890-9601.

  It may take up to 1 hour for processing information to appear in your Order History after you select "Place Order". Shipment tracking information is provided in your Order History when your package is checked into the carrier's system and may not be available for up to 48 hours after an order has left our warehouse. Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

• Can I change my order?

• We process orders very quickly to ensure that you receive them as soon as possible. As a result, you are unable to change or cancel your order after it is placed. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

• I like the item I bought, but it is the wrong size for me. Can I exchange it for a different size?

• Yes, you may exchange item(s) in your online order. Enclose your item(s) and Return Slip in a package, indicating the reason for your return, and mail it back to us. We cannot process exchanges by mail, but you can contact a Customer Service Associate by calling 1-800-890-9601, and we will be pleased to assist in placing a new order for the correct size.

• How do I determine what the best size is for me?

• View our Size Guide to see the sizes we offer and choose the size that matches your body measurements and fit preferences. To help you get accurate body measurements refer to the How to Measure section of the Size Guide.

• What if I see a lower price after I buy something?

• We are no longer making price adjustments on any orders.

• How do I shop for items online?

• There are two ways to shop our full assortment online. You can shop by browsing the various product categories and their drop-down menus at the top of the page. Or, you can search for an item you are looking for by typing the product words or style number into the "Search" box.

• How do I purchase an item(s) that I want?

• As you browse our fashions, select any item for detailed product and pricing information. Indicate your desired color and size, and select "Add to Bag." Once you have gathered all the items you wish to purchase, select "Start Secure Checkout" and proceed through the indicated steps. You can also place your order with a Customer Service Associate by calling 1-800-890-9601.

• I'm having trouble viewing pictures on the site. What can I do to fix this?

• Our site is best viewed at a screen setting with a resolution of 800 x 600 or greater. Check your screen setting to ensure it is set at this resolution or greater. Find more information on our Browser Settings page.

• Do you have a mail-order catalog I can sign up to receive?

• Yes, you can view our latest digital catalog page online.

• Where can I learn more about how to purchase and redeem gift cards?

• Gift cards are no longer available for purchase or redemption.