Returns & Exchanges

• What is your return policy for orders placed online?

• Your online purchase can be returned for a refund or exchange by mailing your item(s), in their original condition, back to us within 30 days of the original purchase. If you live near one of our Christopher and Banks stores, you may also return your online purchase to a store for a refund or exchange.

  Return of Items Purchased Online Using Credit Cards or PayPal:

  If you are unable to locate your return form, you have two options:

  Print a new return form

  OR

  Include a sheet of paper in your return with the following clearly printed:

  • Your name
  • Customer number
  • Order number
  • Item number of product being returned (e.g., 123-456)
  • Reason for the return

  Mail the item to the address provided below. We cannot process exchanges by mail, but you can contact customer service at 1-800-890-9601, and we will be pleased to assist in placing a new order for the correct size.

  Christopher and Banks
  4813 Nashville Road
  Bowling Green, KY 42101

• Using a carrier of your choice:

• 1. Return your item(s) by taking your package to a carrier of choice (UPS, USPS, FedEx, etc).
  2. Obtain a tracking number so you can track your return as it makes its way back to Christopher & Banks.

  Damaged or Defective Items:

  If you receive a damaged or defective item, please call Customer Service at 1-800-890-9601 immediately so that we can address the problem.

• When will I receive my refund?

• You can expect a refund in the same form of payment originally used for purchase, within 30 days after we receive your returned product. Depending on the timing of your credit card company, please allow one to two billing cycles for the credit to appear on your statement. Original shipping and handling charges and the Return Label fee are not refundable.

• What is your return policy for item(s) bought at a retail store?

• Christopher & Banks accepts returns and exchanges for merchandise purchased online or in-store in its original condition within 30 days of the purchase date at any Christopher & Banks store.

  Returns presented with the purchase receipt will be credited the purchase price back to the initial form of payment.

  Returns presented with a gift receipt will be offered a merchandise credit for the purchase price.

  Returns without a receipt or presented past 30 days of the purchase date are not accepted.