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Returns & Exchanges

  • What is your return policy for orders placed online?

  • Your online purchase can be returned for a refund or exchange by mailing your item(s), in their original condition, back to us within 30 days of the original purchase. If you live near one of our Christopher and Banks stores, you may also return your online purchase to a store for a refund or exchange.

    Return of Items Purchased Online Using Credit Cards or PayPal:

    Should you decide to return your purchase, Christopher & Banks offers two return options for your convenience. You may choose to print a Return Label or select a carrier of your choice.

    To return an item by mail, attach the return mailing label and attach the postage on your order to mail your return. If you choose to use our postage prepaid Return Label to return your item, as described below, a Return Label fee, plus tax, will be charged to your original method of payment. If you are unable to locate your return form, you have two options:

    Print a new return form

    OR

    Include a sheet of paper in your return with the following clearly printed:

    • Your name
    • Customer number
    • Order number
    • Item number of product being returned (e.g., 123-456)
    • Reason for the return

    Mail the item to the address provided below. We cannot process exchanges by mail, but you can contact customer service at 1-800-890-9601, and we will be pleased to assist in placing a new order for the correct size.

    Christopher and Banks
    4813 Nashville Road
    Bowling Green, KY 42101
  • How do I get a Return Label?

  • A return label can be printed or the Post Office can generate one for you. To start, locate the "Return Label" button for your order. This can be found by logging into your account and viewing your Order History. Find the product you intend to return and click the "Return Label" button. If there is no "Return Label" button, your product is not eligible for a Return Label Return. You can call our Customer Service team for further information.

    You will be taken to a page where you will enter some information before you can generate your Return Label. You need to enter the address you are shipping your return from. The "To" address will automatically be generated for your return. However, the "Ship From" address needs to be supplied by you.

    You will also be required to enter a Return Confirmation Email Address. This allows us to send you a confirmation email with instructions. Make sure to check you spam folder if the email does not arrive in your inbox.

    Finally, you have an option to receive updates on the return. You can select email notifications, text notifications, or both. Simply check the boxes and make sure you have your email address or mobile phone number entered properly.

    When you confirm these details and continue, you will be provided with the option of printing your return label yourself or generating a QR code you can take to the post office to have one printed for you.

    If your item qualifies for a prepaid Return Label, you may use it and pay no upfront postage. If your item does not qualify for a prepaid Return Label, a weight-based Return Label fee ($7.95 for 5lbs or less, $9.95 for 5.1lbs to 20lbs) plus tax will be applied as a separate charge to your original method of payment once we process your return.

    If you do not have a registered account, select "Track Order" from the "My Account" options. You will need to supply your Order Number and Billing Zip Code for a Guest Order before being able to create your Return Label.

    To use the Return Label:

    1. Complete, detach and enclose the return form with your item along with all original materials, such as the parts and paperwork that were included in your shipment.
    2. Cover or remove all original shipping labels if you are returning your item in the original package.
    3. Affix the Return Label directly to the outside of your return package.
    4. Drop Off your package at any USPS drop box, local Post Office or postal location (including your own mailbox).

    The Return Label is an insured method of delivery so there is no need to purchase additional insurance or delivery confirmation.

    To use a carrier of your choice:

    1. Return your item(s) by taking your package to a carrier of choice (UPS, USPS, FedEx, etc).
    2. Obtain a tracking number so you can track your return as it makes its way back to Christopher & Banks.

    Damaged or Defective Items:

    If you receive a damaged or defective item, please call Customer Service at 1-800-890-9601 immediately so that we can address the problem.

  • When will I receive my refund?

  • You can expect a refund in the same form of payment originally used for purchase, within 30 days after we receive your returned product. Depending on the timing of your credit card company, please allow one to two billing cycles for the credit to appear on your statement. Original shipping and handling charges and the Return Label fee are not refundable.

  • What is your return policy for item(s) bought at a retail store?

  • Christopher & Banks accepts returns and exchanges for merchandise purchased online or in-store in its original condition within 30 days of the purchase date at any Christopher & Banks store.

    Returns presented with the purchase receipt will be credited the purchase price back to the initial form of payment.

    Returns presented with a gift receipt will be offered a merchandise credit for the purchase price.

    Returns without a receipt or presented past 30 days of the purchase date are not accepted.